Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn’t a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher calls an account that I can’t unlink, triggers mandatory 2FA to an email that doesn’t exist. They refuse to help despite my willingly handing over a lot of private information - their support system is as good as fake. The end result is I have sank >£100 in buying their games and they ensure that not only do I not get to continue my account on GTA V, but I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.


Partial ‘correspondence’ of my third attempt to get help from them. Twice they ignored the support subject.

Judging by other complaints online this exact issue has persisted and screwed over players since the creation of GTA V, so at least 12 years.

I have the same issue with Activision, and here’s the kicker. They’re exactly the same blueprint. Same support. Same result. Same fake-ass Western names on their signature.

I feel like Rockstar needs to be continuously pressured, injustices talked about, just in case they give.

Just don’t give corps like Rockstar money.

Additional:
(from Schwaggaccino • 2y ago • Reddit)

I emailed Rockstar and started a request ticket and they want me to log in to get me to reset my 2FA which is preventing me from logging in.

THIS IS PEAK CLOWN WORLD I CAN’T BELIEVE SOMEONE ACTUALLY GOT PAID TO IMPLEMENT THIS JOKE OF A SYSTEM

Edit: For the time being it seems they have disabled all support as none of my support requests are going through, even with omitting data and using VPN multiple times… I’ve had seven unsuccessful tickets and was just brainstorming how to automate the requests.

Final Edit: Thanks for your responses everyone, looks like legal is the only route. After 24h my support requests are still being auto blocked (not submitting as there’s no delay before response), and I am skeptical they switched off support for that long, even if it is fake, so they just blacklisted my details I think.

  • Wildmimic@piefed.socialEnglish
    302·
    1 day ago

    Don’t give them money because you aren’t able to keep your email address updated? Don’t give them money because you are not able to provide the information they need to verify you are who you say you are?

    I’ve worked costumer support for many years, and me and my supervisors would have rejected your request too. Since you can’t provide what they want (not even a definite nickname wtf), you probably can’t prove the purchase either.

    Don’t flame some poor support guy or a company, kick yourself in the ass for letting it slide for so long that you cant even remember the original nickname anymore and chalk it up as a learning experience - we’ve all been there.