Don’t forget the “WITHOUT PREJUDICE” magic law words otherwise their lawyers will construct the letter as blackmail.
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That would vary from one jurisdiction to another, but I’m sure you can find guides best suited for your local laws. As inspiration, here’s what I sent to Amazon & Samsung last year (in a formal cease & desist format):
Amazon .com .ca ULC 40 King Street W 47th Floor Toronto, Ontario M5H 3Y2
Samsung Electronics Canada Inc. 2050 Derry Road West Mississauga, Ontario L5N 0B9
Montreal, April 26, 2024
WITHOUT PREJUDICE
Dear Madam or Sir,
I purchased a Samsung 980 PRO SSD 2TB drive (model MZ-V8P2T0) on Amazon .ca on March 3, 2022, which broke on April 4, 2024. This product was used under normal conditions, and I believe it should be covered by the manufacturer’s 5-year warranty.
Several chat sessions with Amazon and Samsung support have failed to provide a solution, with each party referring the matter to the other.
I am requesting that you repair or exchange the product under the Consumer Protection Act regarding the legal warranty of the reasonable durability of a product. I am also requesting reimbursement of $25 to cover the cost of sending this letter.
Therefore, I am formally notifying you to resolve the above-mentioned issue within 10 days. Failing to do so may result in legal action against you without further notice or delay.
I’ve been sending Cesse & Desist to companies that waste my time with their unhelpful support (including once to Amazon). It costs 15$ for registered mail, immediately gets the attention of their legal department (and real support staff) that usually want to resolve the issue ASAP as I’m wasting the time of their precious lawers. Highly recommended.
5PACEBAR@lemmy.worldto Self Hosted - Self-hosting your services.@lemmy.ml•[Promoting] Homebox v0.20.0 Released1·4 months agoOh that’s great I was looking for something like this to move away from Notion. Thanks!
5PACEBAR@lemmy.worldto Games@lemmy.world•My Humble Indie Game Is On Sale If You Want ItEnglish4·4 months agoPlayed it last year. It was a well made and fun ride. Thanks for the laughs and experience! 😁
Thanks for the tip!
I had a look at the bands and it is indeed compatible in Canada! 🎉
Source: GSMArena + Fido support
5PACEBAR@lemmy.worldto Ask Lemmy@lemmy.world•You're asked to vote for the food and drink that best fits the region you live in... What would you vote for?2·4 months agooué pis bonne St-Jean mon chum!
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5PACEBAR@lemmy.worldto Technology@lemmy.world•Microsoft fires employee protestor who called AI boss a ‘war profiteer’English74·6 months agobased
it’s definitively fast on my installation. Might I suggest looking at the log level and making sure it’s not set to INFO or DEBUG? That’s what was holding my instance back.
I can confirm the Intel version of the Framework 13 works amazingly with an eGPU (Fedora). 11th gen was my daily driver until I upgraded to a Framework 16 😎
5PACEBAR@lemmy.worldto Android@lemmy.world•Google Drive document scanner rolling out automatic ‘Enhance’ on AndroidEnglish9·10 months agoShoutout to my favorite open-source app that does this, OSS Document Scanner!
Oh yeah me too! Incus is amazing
5PACEBAR@lemmy.worldto Games@lemmy.world•Random Screenshots of my Games #49 - Say No! MoreEnglish2·11 months agoThat sounds cool! Thanks for sharing! 😀
5PACEBAR@lemmy.worldto Reddit@lemmy.world•So I got permabanned from one subreddit for posting a comment in another subreddit813·11 months agoSaying that you’re neither side means that you’re right-wing.
5PACEBAR@lemmy.worldto Linux Gaming@lemmy.ml•No Man's Sky: Prepare for an Eerie Expedition with The Cursed Update - Xbox Wire2·1 year agoYou can activate episodic content as you like and jump around between seasons. It’s tied to the expansion so you buy it = you get the content. This is mostly story but some features / horizontal progression is locked until you complete it. I prefer that over the “you needed to be there when it was free now you have to pay” approach.
5PACEBAR@lemmy.worldto Linux Gaming@lemmy.ml•No Man's Sky: Prepare for an Eerie Expedition with The Cursed Update - Xbox Wire2·1 year agoFor what it’s worth they’re not doing that anymore.
Guild Wars 2 is AMAZING