Anybody else had this issue.

I have a media server setup with Plex and Jellyfin and now people here prefer Jellyfin but Plex is available on more devices and my users prefer it.

Now I tried watching several movies on iPhone via Plex app and it kept freezing and I had to exit and start again and half the time it wouldn’t remember where I was. I tried to watch the same movies on Jellyfin, again on iPhone and no issue.

Any thoughts? I did watch a movie at my friends on Plex through Firestick with no issue so not sure if it’s iOS or my home network and Plex or something else.

    • dependencyinjection@discuss.tchncs.deOP
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      6 months ago

      I do have tautulli set up so will check that. I can provide more information if needed.

      Transcoding sound like it might be that as I had recently setup Nvidia GPU and enabled hardware transcoding but when I was testing and watching something it didn’t transcode as I was watching in the format I had.

      • CmdrShepard42@lemm.ee
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        6 months ago

        You can force a transcode by dropping the quality of the video in the player settings. Perhaps something is misconfigured with HW transcoding and that’s the actual reason why your videos aren’t playing (and not the codec issue I mentioned in my other comment).

  • fennec@lemm.ee
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    6 months ago

    Jellyfin is avaliable on almost everything as far as I am aware (excluding games consoles). Havent used Plex much but I know for Jellyfin the majority of my users issues relate to iOS. Id check your encoding of the specific file they have issue with M series macs can be weird with certain encodes of h.264 for example or a specific audio type. Here is a decent breakdown of codec support by client/browser https://jellyfin.org/docs/general/clients/codec-support/

    • Chewy@discuss.tchncs.de
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      6 months ago

      Jellyfin isn’t available for Samsung TVs or Hisense TVs. Yes, this can be solved by any Android TV box but they likely don’t want to.

      I’ve given someone a FireTV stick and they still used the built in OS until I gave it to someone else. (And then they wonder why I can’t do anything about ads for them, but that’s besides the point.)

    • wjs018@piefed.social
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      6 months ago

      Most of my plex users stream via Playstation, an area where Jellyfin has essentially been locked out. I let my users know how they can access my Jellyfin for the upcoming loss of remote play, but almost all of them opted to just pay the $2/mo to keep using their Playstation client.