Who’s to say they didn’t receive any consequences? But that consequence doesn’t mean you have to lose your job over what easily could have been an honest mistake. Bear in mind, the person (if it even was a person) that terminated the account, and the people in customer support are most likely different people. I’m not saying that customer support couldn’t have handled it better. But calling for someone to be fired as the first resort is simply not a good mindset.
Who’s to say they didn’t receive any consequences? But that consequence doesn’t mean you have to lose your job over what easily could have been an honest mistake. Bear in mind, the person (if it even was a person) that terminated the account, and the people in customer support are most likely different people. I’m not saying that customer support couldn’t have handled it better. But calling for someone to be fired as the first resort is simply not a good mindset.