Fat Tony@lemmy.world to Ask Lemmy@lemmy.world · 11 months agoSo, who or what ruined Christmas this year?message-squaremessage-square319fedilinkarrow-up1276arrow-down119
arrow-up1257arrow-down1message-squareSo, who or what ruined Christmas this year?Fat Tony@lemmy.world to Ask Lemmy@lemmy.world · 11 months agomessage-square319fedilink
minus-squareTrollception@lemmy.worldlinkfedilinkarrow-up2arrow-down12·11 months agoIf you are in support isn’t throwing problems at you the entire purpose of the role? You make it sound like they are doing something wrong.
minus-squareOrteilGenou@lemmy.worldlinkfedilinkarrow-up15·11 months agoIf they cancel someone’s vacation to provide support but can’t provide sufficient detail to define the work, they’re definitely doing something wrong
minus-squareTier 1 Build-A-Bear 🧸@lemmy.worldlinkfedilinkEnglisharrow-up7·11 months agoOh hey boss, yeah I’ve got those new tps report sheets right here
minus-squareEcho Dot@feddit.uklinkfedilinkarrow-up6·11 months agoIt’s the customer’s responsibility to define the nature of the issue. People in support aren’t magic if you provide no details and then become non-available then that’s a customer problem.
If you are in support isn’t throwing problems at you the entire purpose of the role? You make it sound like they are doing something wrong.
If they cancel someone’s vacation to provide support but can’t provide sufficient detail to define the work, they’re definitely doing something wrong
Oh hey boss, yeah I’ve got those new tps report sheets right here
It’s the customer’s responsibility to define the nature of the issue. People in support aren’t magic if you provide no details and then become non-available then that’s a customer problem.