• ITGuyLevi@programming.dev
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    5 days ago

    The way I see it, an announcement was made to all parties that the line may be recorded, not that it might be recorded. If they ‘might’ record it, that’s what they should say, but it’s not.

    If anyone stays on the line after that point, it could be being recorded.

    • svtdragon@lemmy.world
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      3 days ago

      It means a random selection of calls (up to “all of them”) will be recorded.

      Source: wrote QA software for call centers.