It honestly sounds like such a huge hassle to try give that money back. The amount of labor required would be huge, you’d need to check every receipt, probably manually. Make sure all of them are legit, aren’t double submitted
Good for them. Are they selling direct to customers though? If yes, they have all the customer and payment details already, so it would be relatively easy?
I do not think that doing the right thing is difficult, is the customers problem here. The companies could have also just not given those costs forward to the customer, but they were very happy to do so, because, well… money.
Has any company given back the tariffs?
It honestly sounds like such a huge hassle to try give that money back. The amount of labor required would be huge, you’d need to check every receipt, probably manually. Make sure all of them are legit, aren’t double submitted
Panic is refunding customers.
Good for them. Are they selling direct to customers though? If yes, they have all the customer and payment details already, so it would be relatively easy?
Yeah, IIRC Panic had the tariffs as a separate line item when buying Playdates, so it seems like they were planning for this from the start.
I do not think that doing the right thing is difficult, is the customers problem here. The companies could have also just not given those costs forward to the customer, but they were very happy to do so, because, well… money.
Those tariffs would likely have eaten their entire margin so they have to pass it on. Even Panic had to pass them on.
Perhaps they could have gambled on the tariffs being rolled back, but if they got it wrong they would have lost money.
Its just a no-win scenario unless you can predict the future.