• steeznson@lemmy.world
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    3 days ago

    I want my council tax bill paid. They didn’t take it for two years straight due to an administrative error - I even had a direct debit setup - but have only just now realised on their side and now they want all of it back at once. Paid off a big lump of it immediately but had to go on a payment plan where they take an extra £400 per month for the next quarter.

    • thermal_shock@lemmy.world
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      3 days ago

      I HATE how errors like this favor the company. THEY fucked up, but can just dump it all on you.

      yes they can argue that you shouldn’t have spent the money and should have noticed, but if it were reversed, they’d fight to not pay you and delay it most likely. people that don’t understand “shit happens” suck.