Sometimes state employees that deal directly with the public are encouraged to call people “customers”. I think it’s to reinforce the ideas of service and professionalism among employees, and to remind management to behave in a cost effective, businesslike way.
As far as I know, it’s not meant in a derogatory fashion. Still kinda weird, though.
Sometimes state employees that deal directly with the public are encouraged to call people “customers”. I think it’s to reinforce the ideas of service and professionalism among employees, and to remind management to behave in a cost effective, businesslike way.
As far as I know, it’s not meant in a derogatory fashion. Still kinda weird, though.
It’s a liar’s way of reframing the relationship between civil servants, and their bosses. AKA the public.