I’m not sure if anyone cares about an update, but I wanna just vent a bit.
I got the email (as shown in the screenshot) on June 25 very late at night.
Welp, I filed a Chargeback immedialy upon reading that. Guess that’s one store I can’t go to anymore… 🤷♂️
Still have yet to hear back from the bank on their process, but they say they’ll “temporarily credit the balance” while they “investigate”.
If my Bank decides to screw with me, the next update is probably gonna be in “c/ActuallyInfuriating” (I hope everything goes through fine, fingers crossed)
I did some online searching, and found like a few different posts from Reddit with others saying they got the same “completed investigation… unable to provide refund or replacement” bullshit.
They didn’t even give me a chance to send the video evidence. The rep on the phone said they would “contact me there are any updates or request further information”, but didn’t tell me where to send the video to. Nor did anyone contacted me to request it.
What I think happened with the so-called “investigation” is that, BestBuy just deferred it to Doordash, and they must’ve looked at the picture taken by the driver and just sided with their driver to protect their bottom line, and BestBuy just accepted that as an explanation.
Pictures are stationary lmfao. That proves nothing. Only that the package was at the door (which was actually a neighbor’s door btw), not that the driver didn’t just snatched it immediately after.
Tbh, I doubt things would change much even if they got the video, they don’t take this seriously at all. They would’ve just said the video was blurry and deny refund.
Btw: I ended up ordering a different laptop from Amazon and they shipped with UPS and it arrived safely, with all security seals intact. I don’t like how Amazon is taking over everything and have become monopolistic, but at least their stuff actually arrives…
I really don’t know how we got to a stage where delivery companies can just throw something in the general direction of your house and call it “delivered”.
This is why everything should be bought with credit card, because then the contract is between them and the store, and they’ve certainly got better lawyers than you. Chargebacks scare most shops into just sending another.
Send your story and video to some of the tech press. I’d bet someone picks it up and Best Buy suddenly gives you whatever you want to make it right.
That’s a fantastic idea
Also I’m never buying anything valuable off of Best Buy after reading this
I just got done reading the original post.
I don’t know if this is the right advice, or if this advice will help anyone, but if you have the delivery driver on camera mis-delivering the product, then stealing the product, I would have first contacted the delivery service/Best Buy with a photo of the front of your house with the house numbers clearly visible to say that the product was not delivered to your home. Full stop. The package was not delivered correctly. If BB/DD insist on that the package was delivered to me, I’d file a police report. Police report in hand, I’d respond to BB/DD with the police report and video of the incident and request to either be refunded or to receive the product you paid for.
Basically, give them as little wiggle room as possible before you invoke professionals into the mix who can advocate for you.
The police do not care about porch pirates.
But the bank would care about the police report for the charge back. A civil court would care about it if having to sue for restitution if the charge back is denied.
Feels like slam dunk small claims. They might not even bother sending a representative.
This is the correct answer. The incorrect answer is to order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
order more DD from BB and hope for the same guy while you hold a baseball bat behind the door.
Sounds like that will not do much since the driver delivered to the incorrect house before swiping the order.
100%
The administrative state may not give a shirt about you or the crimes that have been committed against you, but they care about your capacity to make life challenging for them. Police won’t investigate, but they will take a report. A report is a legal document. It implies the threat of real consequences if they don’t get their ship together.
A police report also has weight even if there’s no investigation because of the consequences of you lie on it
nor do they care about small time hit and run stuff. Yet I filed a police report with photographic evidence (they wouldn’t let me upload video) from my dash cam of the moment a driver backed into me in a drive thru and damaged my bumper. This is not because I’m a snitch, it’s because if I ever want to go to insurance about it then they will demand a police report to prove it happened.
My take is that this guy did business with Best Buy, not Door Dash. I would never do business with Door Dash and I’m never doing business with Best Buy after hearing this story. It’s up to Best Buy to wrangle their contractors, not OP. I’d also just do the chargeback tbh. The credit card company always sides with their customers unless it’s obviously a scam, and if there’s video evidence, the credit card company has no problem taking their money back from Best Buy. They have no reason to choose Best Buy because they have no other option if they want to keep accepting credit cards. OP has dozens of credit card and banking services to choose from instead.
You shouldn’t have to do that much work for this, just charge it back and find another company to do business with. And make sure everyone you know, knows how scummy these businesses are.
Why tf would you put that much work into it? Just file a charge back and move on with your life.
Have you thought about sending this story with the video to local news? I’m sure they will love it and negative publicity will force BB to resolve it.
Did you report doordash to the police?
This does seem like an important step. Like yeah, absolutely report this to the vendor but a theft also occurred so at least get a file going. Providing a police file # might have been enough to get them to refund as well
Post the video to the internet. Explain what it is make sure to credit the two companies for their involvement. Don’t stop at one post and hope it catches on.
Terrible, terrible place.
I was so much happier when I realized that Staples had almost as much tech stuff. Staples staff answers all my dumb questions clearly and never tries to oversell.
Or if you’re in Canada: London Drugs actually has decent service in their computer dept
Frequent sales and stock too
Seconded. This seems like a gamers nexus story ready to happen.
I made the mistake of buying a 14tb external drive there that I needed that day and couldn’t afford to wait since I had a drive failing. Little did I know they dropped their return policy to 15 days but even bringing it back on day 8 after the drive burned up from overheating from copying 14tb of shit they rejected it and said that it was “all scratched up” because it has the crappy piano black finish you can scratch with your nail.
Got it replaced through the manufacturer and pretty much opted to never go back to a best buy after that. Used to be one of my favorite stores but all the anti consumer bullshit is driving it into the ground. Made a minor issue way more pain than it ever needed to be
Best buy had one of the lowest lows and best recoveries I had ever seen while working there. The new French CEO made it about customer service, and I saw people and teens who had never considered going to a best buy start going. Stock price went up, people were happy.
Then the board ousted him a few years ago and made it all about profits, going right back to where they were in the downward spiral, completely unaware of the irony. I hope they fail now. They could have come out on top but greed took over again.
It’s likely intentional. What’s the point of a good reputation if you don’t milk it for profit? Bestbuy alternates between good and bad. Build a good reputation, the cut corners for profit for several years until people notice while banking that profit. Then restart the good reputation.
Credit Card Charge back.
They already did. See the top of their post
Best Buy customer service is 1/10. I’ve pretty much stopped using them since 2000. Seems like they haven’t gotten any better.
The crap leave it on the doorstep and hope no one nicks it delivery wasn’t a thing in my country until amazon made it a thing. Don’t make out they’re the good guys. They’re absolutely not.
Seems like you’re in the UK too.
Yeah, this was never a thing until Amazon made it one.
Thankfully, the law is very unambiguous about this, and if a parcel is left outside and then stolen before it gets into your hands (unless you specifically asked for it to be left outside) then you are entitled to a refund or replacement.
Amazon play the numbers game and figure that replacing x number of packages costs less than needing their drivers to bring all the undeliverable packages back and try again a different day.
It’s not a cool precedent though and I very much dislike it being normalised.
And when I order laptops from Amazon, they generally send them UPS and make me sign for them. Pretty much anything expensive I’ve had to sign for. Chargeback should be ezpz for OP, though they may want to file a police report (can’t recall the first thread, if they did or not).
TBF they sometimes hide it from public view by putting it in the bin - trashcan in the US - on bin collection day. Genius.
First time they did that for us, they put it in the paper recycling wheelie bin, which was definitely the cleanest bin, and the easiest to get it out of because it was 3/4 full, but it was in the run up to Christmas and it was very camouflaged amongst all the other already opened amazon packages. No note, of course.
“We investigated ourselves and found we have no wrongdoing”
“the result of the investigation is that you owe us money”
That’s messed up. Just on the basis of it being a picture of a different door is grounds for a refund, that clearly shows they did not deliver it to the address they were paid to deliver it to. Super frustrating and I hope it all gets worked out for you.
Go to your attorney general’s website and fill out a form for a complaint. Check the box says you don’t mind getting the news involved and detail everything you’ve done so far that hasn’t worked.
I worked in customer service escalations for a large company. We had a couple of dedicated people who handled inquiries on complaints sent to the AG, skipping several tiers of support if someone from the AG’s office asked about it. Usually it was some bored office adminstrator who’d share the customer’s complaint and await a response from the company and make sure everything was above the board, and largely exist as a mediator between the customer and the company. Involving the AG is a very good step to take in a customer service failure on any kind of order/RMA problems, especially if you’re out money
Honestly I would try reaching out to some local or regional news networks to see if they want to run your story. I’m sure they’ll love also having the video because they can show it during the segment. It sucks that it has to suddenly become a PR matter for the companies involved for them to give a shit.
